Help & contact
Support
Whether you use LoyaltyPay, represent a Chameleon community, or work with Gracias, we want you to get answers quickly. Use the options below to reach the right channel — or send us a message and we will route it for you.
We serve members, retailers, and partners across South Africa. For the fastest help with your app or wallet, start with the contact form or the email address listed for general enquiries.
Ways to reach us
Pick the channel that fits — we will respond as soon as we can.
Call us
Speak to the team about your query during business hours.
+27 68 638 3771
Call nowGeneral email
General enquiries, product questions, and day-to-day support requests.
info@matadordigital.co.za
Send emailOperations
Partnerships, rollouts, and operational matters — or when your contact needs a central inbox.
operations@matadordigital.co.za
Send email
Help by topic
Jump to the platform that matches your question—then use contact or email if you need a human.
LoyaltyPay & the app
Scan-to-pay, rewards, wallet, vouchers, and participating retailers.
View LoyaltyPay →Chameleon (white-label)
Communities with a branded experience — identity, marketing, and member journeys.
View Chameleon →Gracias
Charities and service workers — receiving support without a bank account at selected partners.
View Gracias →
Get the app
Install LoyaltyPay from your official app store. Replace these links with your live store URLs when marketing is ready.
Common questions
Quick answers — still stuck? We are a message away.
How do I get the LoyaltyPay app?
Download the app from the Apple App Store or Google Play. If you are unsure which listing is correct, use the app links on this site or ask us via email — we will point you to the official build.
I have a problem with a transaction or my wallet — who do I contact?
Email our general support address with your cellphone number, approximate time of the transaction, and a short description. We will help track down what went wrong. For complex cases, the team may need a few business days to investigate with partners.
We are a retailer or community — how do we get involved?
Use the contact form and use a clear subject (e.g. “Retailer partnership” or “Chameleon community”). Our operations team will get the right people involved.
Where is Matador Digital based?
Our registered address is in Centurion, South Africa. We work with members and partners nationwide.
Our commitment
Matador Digital is committed to continually enhance the rewards and features offered through its platform.